How to setup voicemail on AT&T prepaid
DETAILED STEPS
Learn how to reset your voicemail password
To reset your voicemail password for your AT&T PREPAID
SM
phone (formerly GoPhone
®
) or prepaid Wireless Home Phone:
- Call 800.901.9878 (611 from your AT&T PREPAID phone or connected home phone).
- Confirm or enter your 10-digit wireless number if prompted.
- Say More options when prompted.
- Say Change my voicemail password.
- A Customer Service Representative will reset your voicemail password.
After resetting your password, you won’t receive new voicemail messages until you create a new password.
Create a new voicemail password
To create a new voicemail password for your AT&T PREPAID or Wireless Home Phone, ensure you are in an AT&T PREPAID coverage area. If you were given a temporary password, don’t use it while creating a new password. Ensure you use your AT&T PREPAID or Wireless Home Phone that had the voicemail reset.
- Access your voicemail by selecting and holding 1 from the call screen.
- Follow the prompts to create a new 7-15 digit voicemail password.
- If you called the voicemail system, press the # key and hang up.
- Turn your wireless device off and back on.
- Attempt to access your voicemail again.
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